At Indomedix Egypt, we are committed to ensuring customer satisfaction with our high-quality medical supplies and diagnostic devices. We understand that there may be instances where a return or refund is necessary. Below is our refund policy to provide clarity and transparency for our valued customers.

1. Eligibility for Returns

  • Product Condition: Products must be unused, in their original packaging, and in the same condition as when received.
  • Timeframe: Returns are accepted within 30 days from the date of delivery.
  • Eligible Products: Only products purchased directly from Indomedix Egypt are eligible for returns. Products purchased through third-party vendors are subject to their respective return policies.
  • Non-Returnable Items: Custom-made products, sterile medical supplies opened or used, and items marked as non-returnable at the time of purchase are not eligible for returns.

2. Refund Process

  • Initiating a Return: To request a return, please contact our customer service team at indomedixegypt0@gmail.com or call +20 104 014 0011 within the 30-day return period. Provide your order number, product details, and reason for the return.
  • Inspection: Returned products will be inspected to ensure they meet the eligibility criteria outlined above.
  • Refund Approval: Once approved, refunds will be processed within 7-10 business days. Refunds will be issued to the original payment method or as store credit, depending on your preference.

3. Defective or Damaged Products

  • If a product is delivered defective or damaged, please notify us within 7 days of receipt. We will arrange for a replacement or issue a full refund, including any shipping costs, upon verification.
  • Please include photos of the damaged or defective product when contacting us to expedite the process.

4. Shipping Costs

  • Return Shipping: Customers are responsible for return shipping costs unless the return is due to a defective product, shipping error, or damaged item.
  • Original Shipping Fees: Original shipping fees are non-refundable unless the return is due to an error on our part.

5. Contact Us

For any questions or assistance with returns, please reach out to our team:

  • Email: indomedixegypt0@gmail.com
  • Phone: +20 104 014 0011

We value your trust in Indomedix Egypt and strive to make the return process as smooth as possible. Thank you for choosing us as your trusted partner in healthcare solutions.