{"id":16473,"date":"2025-07-23T08:51:49","date_gmt":"2025-07-23T08:51:49","guid":{"rendered":"https:\/\/Indomedixhealthcare.com\/?page_id=16473"},"modified":"2025-07-23T09:15:44","modified_gmt":"2025-07-23T09:15:44","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/Indomedixhealthcare.com\/?page_id=16473","title":{"rendered":"Refund Policy"},"content":{"rendered":"\n<p>At Indomedix Egypt, we are committed to ensuring customer satisfaction with our high-quality medical supplies and diagnostic devices. We understand that there may be instances where a return or refund is necessary. Below is our refund policy to provide clarity and transparency for our valued customers.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">1. Eligibility for Returns<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Product Condition<\/strong>: Products must be unused, in their original packaging, and in the same condition as when received.<\/li>\n\n\n\n<li><strong>Timeframe<\/strong>: Returns are accepted within 30 days from the date of delivery.<\/li>\n\n\n\n<li><strong>Eligible Products<\/strong>: Only products purchased directly from Indomedix Egypt are eligible for returns. Products purchased through third-party vendors are subject to their respective return policies.<\/li>\n\n\n\n<li><strong>Non-Returnable Items<\/strong>: Custom-made products, sterile medical supplies opened or used, and items marked as non-returnable at the time of purchase are not eligible for returns.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">2. Refund Process<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Initiating a Return<\/strong>: To request a return, please contact our customer service team at indomedixegypt0@gmail.com or call +20 104 014 0011 within the 30-day return period. Provide your order number, product details, and reason for the return.<\/li>\n\n\n\n<li><strong>Inspection<\/strong>: Returned products will be inspected to ensure they meet the eligibility criteria outlined above.<\/li>\n\n\n\n<li><strong>Refund Approval<\/strong>: Once approved, refunds will be processed within 7-10 business days. Refunds will be issued to the original payment method or as store credit, depending on your preference.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">3. Defective or Damaged Products<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>If a product is delivered defective or damaged, please notify us within 7 days of receipt. We will arrange for a replacement or issue a full refund, including any shipping costs, upon verification.<\/li>\n\n\n\n<li>Please include photos of the damaged or defective product when contacting us to expedite the process.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">4. Shipping Costs<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Return Shipping<\/strong>: Customers are responsible for return shipping costs unless the return is due to a defective product, shipping error, or damaged item.<\/li>\n\n\n\n<li><strong>Original Shipping Fees<\/strong>: Original shipping fees are non-refundable unless the return is due to an error on our part.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">5. Contact Us<\/h2>\n\n\n\n<p>For any questions or assistance with returns, please reach out to our team:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Email<\/strong>: indomedixegypt0@gmail.com<\/li>\n\n\n\n<li><strong>Phone<\/strong>: +20 104 014 0011<\/li>\n<\/ul>\n\n\n\n<p>We value your trust in Indomedix Egypt and strive to make the return process as smooth as possible. Thank you for choosing us as your trusted partner in healthcare solutions.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>At Indomedix Egypt, we are committed to ensuring customer satisfaction with our high-quality medical supplies and diagnostic devices. We understand<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-16473","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/Indomedixhealthcare.com\/index.php?rest_route=\/wp\/v2\/pages\/16473","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/Indomedixhealthcare.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/Indomedixhealthcare.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/Indomedixhealthcare.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/Indomedixhealthcare.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=16473"}],"version-history":[{"count":1,"href":"https:\/\/Indomedixhealthcare.com\/index.php?rest_route=\/wp\/v2\/pages\/16473\/revisions"}],"predecessor-version":[{"id":16474,"href":"https:\/\/Indomedixhealthcare.com\/index.php?rest_route=\/wp\/v2\/pages\/16473\/revisions\/16474"}],"wp:attachment":[{"href":"https:\/\/Indomedixhealthcare.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=16473"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}